B. Tablet/PC settings
A technician should check the tablet/PC settings as this is likely to be the cause of the touch-screen features not working. Windows devices have built-in settings for touch-screen features, such as the sensitivity and touch mode. Checking these settings can help determine if there are any configuration changes that could have resulted in the touch-screen features not working. The technician should go to the Control Panel and look for a section on the tablet/PC settings. Here, the technician can adjust the touch-screen settings and calibrate the touch screen, if necessary. If the touch-screen settings are correct, the technician may need to look into other issues, such as a hardware failure or software glitch.
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