Exam 220-1001 topic 1 question 131 discussion

This is a dumb wording question, but the answer should be C, <- C is worded as if its in the 5th step in verifying full system functionality but in actuality, you should test the user's workstation first whom is reporting the issue, before you even attempt another workstation ie. the source of the problem.

yeah I would swear English is not the native language for whoever writes these questions...

The network admin has a theory of the problem: it could be related to a port being closed. So the question is asking us what's the next step in the CompTia's troubleshooting methodology. See if the application fails on another workstation (Step 3. Test the theory) Go into the firewall and open the port (Step 4. Establish a plan of action) VERIFY system functionality on the user's workstation (Step 5. Verify functionality) Document the issue for future reference (Step 6. Document findings) So the answer is A

key word is "believes" the admin thinks the ports are closed....don't take her word for it..go and verify system functionality yourself. there's your answer

Troubleshooting theory 3 Once the theory is confirmed, determine the next steps to resolve problem. he identified the problem so B is the answer, he has to open up the ports.

think simple. 1. identify problem, 2. make a theory 3. test theory. 4.verify theory was correct. this was step 3. he need to open the port to test the theory. C should be the verify step. think simple guy

i think its A, id first want to isolate the problem to the user's machine before beginning any troubleshooting. if it doesn't work on another workstation i know look at the firewall.

So the way I'm thinking about it is that C is right because you verify full system functionality to test if it's either an application problem or a full system problem. Trick question smh. I put A as well looking at the words. I didn't know they would try to trick you like this.

This question is terrible the user is already reporting bad connectivity. Why would you go and try system functionality on his computer. Maybe because you can see if other applications are also slow and that would narrow down the firewall issue or if it's another network issue?

I thought too that it was A. Anyone know why it's the other one?

Are you sure its not A?