Exam 220-1001 All Questions

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Exam 220-1001 topic 1 question 131 discussion

Actual exam question from CompTIA's 220-1001

Question #: 131
Topic #: 1

A user has reported application connectivity problems to the network administrator. The network administrator knows there have been firewall configuration changes recently by a security vendor and believes the issue could be related to a port being closed on the firewall. Which of the following should the network administrator do NEXT?

A. See if the same application fails on another workstation
B. Go into the firewall and open the port
C. Verify system functionality on the user's workstation
D. Document the issue for future reference

Show Suggested Answer

Suggested Answer: C 🗳️

by mdarab at Nov. 23, 2019, 12:22 a.m.

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kylepotrep

Highly Voted 5 years, 5 months ago

This is a dumb wording question, but the answer should be C, <- C is worded as if its in the 5th step in verifying full system functionality but in actuality, you should test the user's workstation first whom is reporting the issue, before you even attempt another workstation ie. the source of the problem.

upvoted 30 times

betty_boop

5 years, 5 months ago

thank you

upvoted 2 times

giftedhands

4 years, 3 months ago

Somewhat confusing. Thanks!

upvoted 1 times

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Cjones10

4 years, 1 month ago

Now that you say that it makes more sense. Answer choice "C" could have been worded like: "Verify the problem that the user is reporting to you."

upvoted 7 times

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dsatt

Highly Voted 4 years ago

yeah I would swear English is not the native language for whoever writes these questions...

upvoted 9 times

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peoplepersonviewer

Most Recent 3 years, 3 months ago

key word is "believes" the admin thinks the ports are closed....don't take her word for it..go and verify system functionality yourself. there's your answer

upvoted 3 times

cpaljchc

2 years, 7 months ago

The problem is network admin is the person who is fixing the problem and he believes it is firewall, so after and assumption, he needs to verify if he's correct

upvoted 1 times

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Jambo123

3 years, 3 months ago

Troubleshooting theory 3 Once the theory is confirmed, determine the next steps to resolve problem. he identified the problem so B is the answer, he has to open up the ports.

upvoted 1 times

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caydan19

3 years, 5 months ago

think simple. 1. identify problem, 2. make a theory 3. test theory. 4.verify theory was correct. this was step 3. he need to open the port to test the theory. C should be the verify step. think simple guy

upvoted 3 times

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MADRA

3 years, 5 months ago

i think its A, id first want to isolate the problem to the user's machine before beginning any troubleshooting. if it doesn't work on another workstation i know look at the firewall.

upvoted 3 times

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chillua

5 years ago

So the way I'm thinking about it is that C is right because you verify full system functionality to test if it's either an application problem or a full system problem. Trick question smh. I put A as well looking at the words. I didn't know they would try to trick you like this.

upvoted 4 times

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TechTroll

5 years, 2 months ago

This question is terrible the user is already reporting bad connectivity. Why would you go and try system functionality on his computer. Maybe because you can see if other applications are also slow and that would narrow down the firewall issue or if it's another network issue?

upvoted 1 times

PigBenis

3 years, 5 months ago

You need to rule out if the user is making a mistake and that the problem is indeed happening before you go on to any other steps

upvoted 1 times

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betty_boop

5 years, 5 months ago

I thought too that it was A. Anyone know why it's the other one?

upvoted 2 times

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mdarab

5 years, 7 months ago

Are you sure its not A?

upvoted 4 times

ultradroid

3 years, 11 months ago

by logic it shoudnt be an A because a port being closed on the firewall.. that mean all pc in the network should have same problem. so cross that from the answer. C is correct to confirm there is actual problem on the user pc.

upvoted 1 times

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