A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue. Which of the following is the MOST likely reason the user is having this issue?
As of April 2024 answer D has been changed to "files on the server are encrypted"
Correct answer is A not connected to correct VPN
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Many corporations use a "login script" which auto-runs upon windows login. It primarily maps the network drives based on the user's access level. It also maps network printers based on facility location.
One would think the answer would be "A" as you must be on the company network to connect to company shared resources, however the user is at a "Corporate Office" already. They're connected to the corp network by default. They don't require VPN unless they're at a remote location.
The answer is obviously "D"
The most likely reason the user is having this issue is that the log-in script failed. A log-in script is a set of instructions that execute when a user logs into a computer. The log-in script can be used to map network drives to the user's computer, so the user has access to the files on the network. If the log-in script fails to execute, then the network drives will not be mapped, and the user will be unable to connect to them.
It is less likely that the user is not connected to the VPN since other users have not reported any issues, and the file server is offline since other users would also be unable to access the network drives. A low battery is also an unlikely reason as it would not affect the user's ability to connect to network drives. Therefore, the failed log-in script is the most probable reason for the issue. The technician should troubleshoot the log-in script to resolve the issue.
The most likely reason the user is having this issue is D. The log-in script failed. Login scripts are used to perform specific tasks when a user logs into a computer or network. These scripts allow users to access network resources such as network drives. When the login script fails, the user will not be able to access these network resources. The other choices are not as likely because the user being connected to the VPN or having a low battery would not prevent them from accessing network resources, and the file server being offline would prevent all users from accessing the network drives, not just one.
Strange, it doesn’t mention a VPN at all, or the user being away from the office, I was assume it be “D”.
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