A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur. Which of the following would be the NEXT troubleshooting step to perform?
The fuser temperature and paper feed speed settings are adjusted by the printer when you change the paper type in the printer settings. In the real world you would tell the end user to select card stock / thick paper in the printer paper settings menu and the laser printer would automatically optimize its settings for this paper type by increasing the fuser temperature. In an office setting, on leased commercial laser printers, most settings are locked out so people don't screw up the printer. Manually changing the fuser temp, typically, would only be available on a home laser printer where you have full control over the printer menu options.
according to some info an hp site, the fuser temps are increased and the feed rate is slowed.
https://h30434.www3.hp.com/t5/LaserJet-Printing/How-does-choosing-a-different-quot-media-type-quot-affect/td-p/6654693
HOWEVER, I don't think the temp should/would be increased because that might cause burning/browning/discoloration of the paper, whereas simply lowering the feed rate of the paper will allow it more time for the heat (which is known to be a non-paper-burning temperature) to fully penetrate the paper and toner.. That being said, I cannot find ANYTHING in any of the official CompTIA literature that mentions what do do here.
Furthermore, the only way to change these sorts of settings is to tell the printer its printing on card stock and let it figure the rest out itself.
Laser Printers will pass the standard paper through rollers in the fuser assembly, where temperatures can go up to 801 degrees Fahrenheit. If you were to attempt to print with a thicker printer, the heat would not transfer as easily which will result in the images smearing.
so the correct answer is A increasing the fuser temperature will fix the problem
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