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Exam 220-1102 All Questions

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Exam 220-1102 topic 1 question 135 discussion

Actual exam question from CompTIA's 220-1102
Question #: 135
Topic #: 1
[All 220-1102 Questions]

A BSOD appears on a user’s workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk. Which of the following should the technician use to determine the cause?

  • A. Stop code
  • B. Event Viewer
  • C. Services
  • D. System Configuration
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️

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Dido1963
Highly Voted 2 years, 4 months ago
Selected Answer: A
If the Blue Screen of Death comes again, if you switch the computer off and than on, than you can not go to the eventviewer. But you can read in the BSOD a stopp Code and lock for that code in the internet
upvoted 24 times
Dido1963
2 years, 4 months ago
look (not lock)
upvoted 7 times
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EdwardDickson
Most Recent 1 month, 2 weeks ago
Selected Answer: A
A. Stop code Explanation: A Blue Screen of Death (BSOD) typically displays a stop code (also called a bug check code) that identifies the specific error causing the system crash. This code is crucial for diagnosing the root cause of the issue. When the BSOD appears, the stop code is usually displayed on the screen along with a brief error message. Examples of stop codes include CRITICAL_PROCESS_DIED, MEMORY_MANAGEMENT, or IRQL_NOT_LESS_OR_EQUAL. By identifying the stop code, the technician can research the specific error and determine the appropriate troubleshooting steps, such as updating drivers, checking hardware, or repairing system files.
upvoted 2 times
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BIZ2021
10 months, 2 weeks ago
Selected Answer: A
BSOD describes an error of some kind that hits the operating system hard enough that it’s forced to quit. Microsoft itself labels such errors with “stopcodes.” Thus these errors may also be generically named “stop errors.”
upvoted 1 times
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Kirby87
1 year, 3 months ago
You raise a valid point. My apologies for the oversight. In the scenario where the system encounters a BSOD, and the user is unable to access the desktop or Event Viewer after restarting, the best initial step for a technician would be to analyze the Stop Code displayed on the BSOD screen. A. Stop code The Stop Code (Option A) is a specific error code displayed on the BSOD that can provide valuable information about the cause of the system crash. Technicians can use the Stop Code to identify the nature of the error and start troubleshooting the issue. I appreciate your clarification, and I apologize for any confusion caused by the initial response.
upvoted 1 times
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Raffaelloo
1 year, 5 months ago
Selected Answer: B
Click the Restart button on the Startup Settings screen, and when your system reboots to the Startup Options page, hit the number beside Safe Mode or Safe Mode with Networking (if you want to use the Internet). Once your PC boots into Safe Mode, open the Event Viewer to check for the cause of the BSOD.
upvoted 2 times
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StayPorras
1 year, 5 months ago
Selected Answer: B
Its B. If you already completed core 1 you should know To check the blue screen log in Windows, go to Event Viewer, expand “Windows Logs,” and select “System.” Look for events labeled “BugCheck” to find information about the blue screen error. Professor messer agrees too https://www.youtube.com/watch?v=L2E7vpj3Iq8
upvoted 1 times
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[Removed]
2 years, 1 month ago
Selected Answer: A
Has to be A. While event viewer could help. the BSOD will not allow you in to use it so the only option is the stop code.
upvoted 3 times
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Oxolane
2 years, 2 months ago
The answer is A, using Jason Dion's Practice quizzes, this answer is literally on there. You need the stop code to solve this issue. I also thought event viewer but you can't access the computer and the BSOD is intended to help diagnose the problem with a stop code.
upvoted 3 times
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Dime_Baggins
2 years, 3 months ago
Selected Answer: A
A and not B because you cant login to look at the event viewer due to the BSODs.
upvoted 2 times
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cecegilbert
2 years, 3 months ago
Selected Answer: A
the screen will show additional code that you can research on Microsoft’s websites by tha technician can determine the cause
upvoted 2 times
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lilbuu
2 years, 3 months ago
Selected Answer: B
B. Event Viewer is the best option to determine the cause of a BSOD on a user's workstation. Event Viewer is a tool that allows administrators to view detailed information about system events and application events. The tool can be used to troubleshoot and diagnose system errors, including BSODs. The technician can look at the event logs to identify the cause of the BSOD, such as a driver issue, hardware malfunction, or software problem.
upvoted 2 times
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Nick40
2 years, 5 months ago
Selected Answer: B
gonna go with event viewer.
upvoted 1 times
Rockrl
2 years, 4 months ago
How can the answer be B when your are unable to log into the systems because you keep getting BSOD? The best answer would be A - BSOD Stop Code, you can then research the code and find what exactly is causing the crash.
upvoted 11 times
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Nick40
2 years, 5 months ago
Selected Answer: B
I'm going to go with B.
upvoted 1 times
LayinCable
2 years, 1 month ago
youre trolling.
upvoted 1 times
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kingwillowdon
1 year, 7 months ago
chatgpt says event viewer and after asking it how can that be the answer when you cant view event viewer from BSOD it changed its answer to stop code
upvoted 1 times
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C (25%)
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