B. SLA (Service Level Agreement) is a document that outlines the agreed-upon level of service that a provider will deliver to a customer. It includes details on uptime commitments, performance metrics, measurement and enforcement procedures, and remedies for breaches of the agreement.
B.
A service level agreement (SLA) is a document that is used to define uptime commitments from a provider, along with details on measurement and enforcement. An SLA is a contract between a service provider and a customer that outlines the level of service that the provider is committed to providing and the terms under which that service will be delivered.
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StellarSteve
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