A. Question the obvious.
Explanation:
When establishing a theory of probable cause in the troubleshooting methodology, the technician should question the obvious first. This means considering simple, common issues before moving to more complex possibilities. It helps eliminate easy-to-fix problems and narrow down the root cause efficiently.
Why the other options are incorrect:
B. Identify the symptoms – This step occurs earlier in the troubleshooting process when gathering information about the problem.
C. Duplicate the problem – This is part of the identify the problem step, where the issue is reproduced to understand its nature.
D. Determine if anything has changed – This is done before establishing a theory, as part of identifying potential causes related to recent modifications.
A. Question the obvious.
When establishing a theory of probable cause in the troubleshooting methodology, "Question the obvious" is an important step. This involves considering the simplest explanations for the problem before moving on to more complex diagnoses. It's about checking the most common issues that could cause the symptoms observed, ensuring that simple solutions are not overlooked in the process.
wrong.
answer:
"Establish a theory of probable cause
- Question the obvious
- Consider multiple approaches:
Divide and conquer"
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