Exam FC0-U61 topic 1 question 248 discussion

C. Establish a plan to resolve the problem Given that the network administrator has already identified the problem (access points are down) by checking the log files, the next step in the troubleshooting process is to establish a plan to resolve the problem. This involves determining the best course of action to get the access points back online, which may include steps like physically inspecting the access points, checking for power issues, or configuring settings on the network devices.

The answer should be B. Since they identified the problem, the next step would be to research the knowledge base/internet, if applicable. 1. Identify the Problem: 2. Research Knowledge Base/Internet, if applicable 3. Establish a Theory of Probable Cause: 4. Test the Theory to Determine the Cause 5. Establish a Plan of Action to Resolve the Problem & Identify Potential Effects 6. Implement the Solution or Escalate as Necessary 7. Verify Full System Functionality & Implement Preventive Measures 8. Document Findings/Lessons Learned, Actions, & Outcomes