A technician is troubleshooting a connectivity issue with an end user. The end user can access local network shares and intranet pages but is unable to access the internet or remote resources. Which of the following needs to be reconfigured?
I think the testers are looking for gateway, but a deeper understanding of the mechanics complicates the answer for us. I would think the gateway would be routing between the client and the server pointing to correct configuration. But, it could also be the case that the packets are being switched at layer 2 vs. routed at layer 3 which would preclude involvement of the gateway. That would leave us able to access local resources (being switched) but running into problem when we need to be routed (at the gateway).
C. The gateway address
In the scenario described, the end user can access local network shares and intranet pages but is unable to access the internet or remote resources. This indicates that the local network connectivity is working (as evidenced by the ability to access local resources), but there is a problem with accessing external resources.
The most likely cause of this issue is a misconfiguration of the gateway address. The gateway is responsible for routing traffic from the local network to external networks, including the internet. If the gateway address is incorrect or misconfigured, it can prevent the user's device from reaching external resources while allowing access to local resources.
Therefore, reconfiguring the gateway address on the end user's device should be the first step in troubleshooting this issue. The gateway address should be set to the correct address of the router or network device responsible for routing traffic to external networks.
While it's true that the gateway is responsible for routing traffic between the local network and external networks, in this scenario, the end user can access local network shares and intranet pages. This indicates that the local network is accessible and the gateway is correctly configured.
If there was an issue with the gateway address, the user would likely have trouble accessing local network resources as well. However, the user is unable to access the internet or remote resources, which suggests an issue with resolving domain names into IP addresses. This is a function of DNS (Domain Name System) servers. Therefore, reconfiguring the DNS servers would be the appropriate solution in this case. Hence, the gateway address (Choice C) is not likely to be the issue here.
Incorrect, the gateway isn't necessary for local network in the same subnet, which local shares and intranet are likely part of. You literally contradict yourself in the same sentence and you assume that the local shares and intranet are on a different subnet, you don't know that.
And to add to this, DNS is absolutely necessary to reach local subnets, else how would they resolve the local shares and intranet sites? This indicates that DNS is working.
In this scenario, it's just more likely that they can't reach the router and hence why they can't go externally.
C. The gateway address
In this scenario, the end user can access local network resources (local network shares and intranet pages) but cannot access the internet or remote resources. This indicates that the issue lies in the communication between the local network and external networks (the internet and remote resources).
The gateway address is responsible for routing traffic between different networks. If the gateway address is misconfigured or not set correctly, it can prevent the user's device from accessing external networks. Local network resources are accessible because they are within the same network, but external resources require the gateway to be properly configured to route traffic beyond the local network.
Therefore, the most likely cause of the issue is a misconfigured gateway address, and it needs to be reconfigured to point to the correct gateway/router for accessing external networks.
No sir. Anything going out to the internet needs the gateway to traverse properly.
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