Exam 220-1102 topic 1 question 83 discussion

D. Clear the Cache Android apps have clear cache button when you go into app details. uninstalling and reinstalling the app might delete all the related company databases and files while deleting cache will only delete temporary data. you might need to login again.

Clear the application cache it is best way!

This will help you answer a lot of questions even if you're not sure: Does the following solution do the least amount of change while still addressing the issue? Think scans, investigation, opening performance monitors, checking something. A through C would change something drastically; delete files, write files etc. Clearing the cache is the least destructive as caches are usually just for improving efficiency of software. It's the only logical answer remaining.

uninstalling would for sure delete everything in the application, also will resetting the phone to factory. answer is D

While A might end up being the solution in the end, you would perform D FIRST as you always want to start with the least extreme measures possible.

If you were the technician, what would you do after the user said that the issue persists, even after rebooting the phone? I would Clear the application cache to verify what the user stated is true. Then I would uninstall and reinstall the application.

Since the application is misbehaving after a reboot, it probably should be reinstalled.

D. Reinstalling an app simply means uninstalling the app from the phone and then installing it back. For the unaware, uninstalling an app means to completely delete the app from the phone. You will have to install the app again on your phone if you want to use it. The installed app will behave and look like you installed it the first time. That is, you will have to set up the app again. Uninstalling an app removes the app data, cache, and user data. Therefor through process of elimination, i would say D as its not all user data and app data lost, only the cache .

I'm going with D. Questions says which of the following steps should a systems administrator attempt FIRST? So I assume clear cache first, if that doesn't resolve the issue then you can proceed to uninstall and reinstall the app.

Think about it for a minute. When you reboot any computer including a phone, the cache is empty because it's in RAM. So that has been done already according to the question. Now, think about how an app works. Would uninstalling & reinstalling an app actually result in data loss? Very unlikely.

I would go with A. The question states that the user has already rebooted the phone, so I would assume the application cache is cleared already so it can't be D

The first step the systems administrator should attempt is to clear the application cache, as this may resolve the issue without causing any data loss. To clear the cache on an Android phone, the user can go to "Settings," then "Apps & notifications," and select the problematic application. From there, they can select "Storage & cache" and then "Clear cache." If this step does not resolve the issue, the administrator can consider other options such as uninstalling and reinstalling the application or resetting the phone to factory settings, but these steps should be taken with caution as they may result in data loss. Installing an alternative application is not a recommended solution, as it may not have the same level of security or functionality as the company's proprietary application.

because over time, the cache gets filled with too much data and can cause the application to malfunction or crash. So clearing the cache can resolve this issue.

A. Uninstall and reinstall the application. Explanation: A. Uninstalling and reinstalling the application is the first step that a systems administrator should attempt to resolve the issue. This step will remove any corrupted files or settings that may be causing the application to crash and will also ensure that the latest version of the application is installed. This step should be attempted before other options are considered as it will often resolve the issue without losing any data or functionality.