Which of the following sub-processes of IT Service Continuity Management is used to make sure that all members of IT staff with responsibilities for fighting disasters are aware of their exactduties?
根據 ITIL 與 ISO 20000 架構，**Training and Testing 子流程的目標**就是：
- 確保所有災難應變負責人了解自己的**角色與責任**
- 透過**模擬演練**或**定期訓練**來檢視熟悉度
- 確認團隊成員在壓力下的協同能力
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humor927
1 week, 5 days ago