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Exam ITILF topic 1 question 337 discussion

Actual exam question from Exin's ITILF
Question #: 337
Topic #: 1
[All ITILF Questions]

Which of the following is the correct definition of an outcome?

  • A. The results specific to the clauses in a service level agreement (SLA)
  • B. The result of carrying out an activity, following a process or delivering an IT service
  • C. All the accumulated knowledge of the service provider
  • D. All incidents reported to the service desk
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Suggested Answer: B 🗳️
by tacihosi at April 6, 2025, 6:08 a.m.

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