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Exam GCP-GCX topic 1 question 15 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 15
Topic #: 1
[All GCP-GCX Questions]

Which of the following is not a Quality Management feature?

  • A. Evaluation Forms
  • B. Policies
  • C. Scheduling
  • D. Interaction Recording
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by camich at March 8, 2023, 11:46 p.m.

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Chosen Answer:
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Ferrari23
Highly Voted 1 year, 3 months ago
Selected Answer: C
C Scheduling is NOT part of Quality Mgmt
upvoted 8 times
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camich
Highly Voted 1 year, 5 months ago
It is Scheduling
upvoted 7 times
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AshourF16
Most Recent 7 months, 3 weeks ago
Selected Answer: C
Correct answer is C https://help.mypurecloud.com/faqs/what-is-quality-management/
upvoted 1 times
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LouisNguyen
9 months ago
is the correct in this case (D) answer from Genesys ? Admin, pls verify ? Thanks !
upvoted 1 times
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sebaqc
9 months ago
Selected Answer: C
C is the answer
upvoted 2 times
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LouisNguyen
9 months ago
Selected Answer: C
Quality management includes interaction recording, real-time monitoring, search tools to locate recorded interactions, interaction evaluation and reporting, and calibration features
upvoted 3 times
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KlintDwood
9 months, 2 weeks ago
Selected Answer: C
Scheduling is part of WFM not QM
upvoted 3 times
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orazio67
10 months, 1 week ago
Selected Answer: C
C Scheduling is NOT part of Quality Mgmt
upvoted 2 times
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Bobby_Brown
11 months ago
C is not part of QM , Coaching yes.
upvoted 1 times
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Bleras
1 year, 1 month ago
Selected Answer: C
https://help.mypurecloud.com/faqs/what-is-quality-management/
upvoted 3 times
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Kichimanx
1 year, 1 month ago
Selected Answer: C
C Scheduling is NOT part of Quality Mgmt
upvoted 3 times
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Reneav
1 year, 2 months ago
Selected Answer: C
C Scheduling is NOT part of Quality Mgmt
upvoted 4 times
...
Fandangl3
1 year, 4 months ago
It is C https://help.mypurecloud.com/faqs/what-is-quality-management/
upvoted 5 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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