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Exam GCP-GCX topic 1 question 38 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 38
Topic #: 1
[All GCP-GCX Questions]

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

  • A. With multiple active calls, click and drag an unselected call onto the previously selected call details.
  • B. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
  • C. Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.
  • D. Have all attendees call you. When all calls are active, click the Start Conference button.
Show Suggested Answer Hide Answer
Suggested Answer: AB 🗳️
by camich at March 9, 2023, 12:22 a.m.

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Xantoxin
Highly Voted 1 year, 11 months ago
Selected Answer: AB
https://help.mypurecloud.com/articles/make-conference-call/
upvoted 5 times
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SGV94
Most Recent 11 months, 3 weeks ago
Selected Answer: AB
A and B Call multiple people at once: To open the Calls panel, click Calls Merge active calls: You can also drag and drop the calls to make a conference call.
upvoted 1 times
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SGV94
11 months, 3 weeks ago
A and B Call multiple people at once: To open the Calls panel, click Calls Merge active calls: You can also drag and drop the calls to make a conference call.
upvoted 1 times
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AbhayMisra
1 year ago
Selected Answer: AB
A,B are correct: You can also drag and drop the calls to make a conference call.
upvoted 1 times
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Amar_07
1 year ago
Selected Answer: AB
AB is correct
upvoted 1 times
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sebaqc
1 year, 2 months ago
Selected Answer: AB
It's AB. https://help.mypurecloud.com/articles/make-conference-call/ It clearly says "Note: You can also drag and drop the calls to make a conference call." under the Merge Active Calls tab.
upvoted 2 times
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orazio67
1 year, 4 months ago
Selected Answer: AB
Phone redundancy does not include call survivability. Active calls disconnect if the connection to the Edge is lost.
upvoted 1 times
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Bobby_Brown
1 year, 5 months ago
Selected Answer: BC
ditto to what fandangl3 says
upvoted 1 times
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Fandangl3
1 year, 10 months ago
It's BC. You can't drag any calls together.
upvoted 3 times
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camich
1 year, 11 months ago
Selected Answer: AB
Correct Answer
upvoted 2 times
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C (25%)
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