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Exam GCP-GC-ARC topic 1 question 28 discussion

Actual exam question from Genesys's GCP-GC-ARC
Question #: 28
Topic #: 1
[All GCP-GC-ARC Questions]

Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday

  • A. 2,3,4,1
  • B. 2,4,1,3
  • C. 2,3,1,4
  • D. 2,1,4,3
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Suggested Answer: B 🗳️
by gaia79 at March 16, 2023, 5:03 p.m.

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Kichimanx
1 year, 1 month ago
Selected Answer: B
2 - Emergency 4 - Holiday 1 - Closed 3 - Open
upvoted 2 times
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LouisNguyen
1 year, 2 months ago
Selected Answer: B
Note: Genesys Cloud evaluates schedules in the following order: Emergency Holiday Closed Open
upvoted 1 times
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Ary1
1 year, 5 months ago
Selected Answer: B
B is correct
upvoted 1 times
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senkumar
1 year, 7 months ago
Its B. https://help.mypurecloud.com/articles/schedule-groups/
upvoted 2 times
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AL2023
1 year, 9 months ago
Should be D
upvoted 1 times
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gaia79
1 year, 11 months ago
Note: Genesys Cloud evaluates schedules in the following order: Holiday Closed Open If Emergency routing is activated, Genesys Cloud first evaluates emergencies or performs emergency routing, before it evaluates the Holiday schedule.
upvoted 3 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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