Exam GCP-GCX topic 1 question 50 discussion

Actual exam question from Genesys's GCP-GCX

Question #: 50
Topic #: 1

Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?

A. Documents
B. Directory
C. Workspaces
D. Activity

Show Suggested Answer

Suggested Answer: C 🗳️

by LedTVMonitor at March 23, 2023, 8:42 p.m.

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LedTVMonitor

Highly Voted 2 years, 2 months ago

Selected Answer: C

You can see reports from Workspaces, not from actitivy

upvoted 9 times

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_Superman_

Most Recent 10 months, 1 week ago

Selected Answer: D

The correct answer is **D. Activity**. The **Activity** option in Genesys Cloud allows Carlos to track agent performance metrics, such as average handling time, for those handling customer service calls. This feature provides detailed insights into the activities and performance of agents.

upvoted 1 times

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KlintDwood

11 months, 3 weeks ago

Selected Answer: C

Workspaces

upvoted 1 times

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mtullio89

1 year ago

I would say the answer is D "Activity" because the "Workspace" would be the correct answer, not "Workspaces". If you fo in "Activity" and then "Leaderboards" you can check the "Average Handle time" of your agents.

upvoted 2 times

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Pattabiraman

1 year, 4 months ago

Genesys cloud is very ambiguous in this. WORKSPACES is the place where the documents are shared. WORAKSPACE is the place where reports can be viewed. In the question, the answer was given as WORKSPACES. So D - activity would be the right answer.

upvoted 2 times

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akumaranil

1 year, 5 months ago

Workspace is the section where reports can be viewed and fetch.

upvoted 1 times

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orazio67

1 year, 8 months ago

Selected Answer: C

From workspace

upvoted 1 times

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