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Confusing trick question from Genesys. Embarrassing this is their flagship certification.
My best guess is B.
Genesys Cloud combines the routing information from all sites into a dial plan, which is a master routing table for all locations. Whenever a user makes an outbound call, the dial plan handles call routing by:
- Identifying the site where the call originated.
- Identifying the type of call.
- With that information, the dial plan can route the outbound call to the most appropriate trunk.
It may be B: https://help.mypurecloud.com/articles/sites/
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