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Whether agents are active, inactive, or deleted does not impact metrics in reports and views based on queue metrics. The Interactions view, Queue Performance Summary view, and Queue Performance Detail view even allow you to filter by specific active and inactive users. Only active agents appear on agent-based views, such as the Agents Performance views.
Answer: A
Whether an agent is inactive or deleted affects metrics
Whether agents are active, inactive, or deleted does not impact metrics in queue reports. However, only active agents impact or appear on agent-based reports. For more information about inactive and deleted agents and users, see Add people one at a time and Delete someone from your organization.
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
mmilas
1 month agoMoshiurGCP
11 months, 1 week agoOptimus21
1 year ago