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If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)
(https://help.mypurecloud.com/articles/create-script/)
Choose one template. If you are unsure about which template to choose, click Default Inbound Script or Blank Script.
Blank Script—a blank script without any customizations.
Default Callback Script—the default script that pops for callbacks. Use this script if you did not specify another script in Architect to run in response to an in-queue callback action.
Default Inbound Script—the default script that pops for inbound calls.
Default Outbound Script—A default script for outbound dialing. This script contains a control for updating contact list fields. When you base a script on this template, you must select a contact list in the script’s properties. Otherwise, Scripter shows no edit fields.
maybe it's license related ?! and you get the callback and outbound only if you have the functionality licensed so they consider only those 2 because they are generally available !? I don't have this level of knowle of the product, it's just a supposition.
The answer is correct, and seems to be the one wait Genesys.
But for me there is four including : Default Callback and Default Outbound
upvoted 2 times
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