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Exam GCP-GCX topic 1 question 6 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 6
Topic #: 1
[All GCP-GCX Questions]

Which feature enables a voice interaction to interrupt an email interaction?

  • A. Utilization
  • B. ACD Skills
  • C. Emergency Routing
  • D. Scripts
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Suggested Answer: A 🗳️
by mastercopy at July 17, 2023, 7:26 a.m.

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gregbeal
4 months ago
Selected Answer: A
A. Utilization settings
upvoted 1 times
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AshourF16
4 months ago
Selected Answer: A
Correct answer is A
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rmelnik
7 months, 3 weeks ago
Selected Answer: A
Agent utilization indicates the maximum number of concurrent interactions that Genesys Cloud CX ACD can assign to an agent. Interactions include voice (calls), chats, emails, messages, callbacks, and social expressions.
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C (25%)
B (20%)
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