Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level. Which of the following will help her view specific information about the queue in real-time?
For drilling on an individual queue, Queue Performance shows more regarding SLA, including the time the low scores happened. C seems to be the best answer
Queue Performance shows the post specific info about a queue.
Answer C - https://help.mypurecloud.com/articles/queues-performance-summary-view/
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