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Genesys Discussions

Exam GCP-GCX topic 1 question 54 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 54
Topic #: 1
[All GCP-GCX Questions]

Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

  • A. My Queues Activity
  • B. Queues Activity
  • C. Queue Performance
  • D. Performance Dashboard
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by losadams at Feb. 15, 2024, 1 a.m.

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SGV94
2 months ago
Selected Answer: C
For see percentages is Queue Performance
upvoted 1 times
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MannyR
2 months ago
For drilling on an individual queue, Queue Performance shows more regarding SLA, including the time the low scores happened. C seems to be the best answer
upvoted 1 times
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losadams
2 months, 2 weeks ago
Queue Performance shows the post specific info about a queue. Answer C - https://help.mypurecloud.com/articles/queues-performance-summary-view/
upvoted 1 times
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