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Genesys Discussions

Exam GCP-GCX topic 1 question 121 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 121
Topic #: 1
[All GCP-GCX Questions]

Which dialing mode allows the agent to see customer information before dialing?

  • A. Progressive
  • B. Predictive
  • C. Proview
  • D. Power
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by mmilas at March 30, 2024, 7:08 p.m.

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SGV94
3 weeks, 6 days ago
Selected Answer: C
It's C, preview, but it's misspelled, it's not porview https://help.mypurecloud.com/articles/dialing-modes/
upvoted 1 times
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mmilas
1 month ago
Selected Answer: C
Are you sure that B is correct answer? Because C. Preview dialing mode needs to be correct one. The agent is presented with the contact’s info for review, the agent presses dial when ready, and then the agent performs call analysis. https://help.mypurecloud.com/glossary/preview-dialing-mode/
upvoted 2 times
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C (25%)
B (20%)
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