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Genesys Discussions

Exam GCP-GCX topic 1 question 118 discussion

Actual exam question from Genesys's GCP-GCX
Question #: 118
Topic #: 1
[All GCP-GCX Questions]

When you change an agent’s queue status from On Queue to Off Queue, what is the agent’s status displayed as in the view?

  • A. Available
  • B. Busy
  • C. Away
  • D. Break
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by mmilas at March 31, 2024, 10:52 p.m.

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suhas5
9 hours, 10 minutes ago
Selected Answer: A
If you change the status from On Queue to Off Queue, then the agent's status automatically also changes to Available. https://help.mypurecloud.com/articles/agents-status-summary-summary-view/
upvoted 1 times
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SGV94
3 weeks, 1 day ago
Selected Answer: A
It´s A, presence status: https://help.mypurecloud.com/articles/presence-status-and-activity-indicators/
upvoted 1 times
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mmilas
1 month ago
Selected Answer: C
If agent is Off Queue, how he can be available?
upvoted 1 times
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A (35%)
C (25%)
B (20%)
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