Exam GCP-GCX topic 1 question 89 discussion

Actual exam question from Genesys's GCP-GCX

Question #: 89
Topic #: 1

[All GCP-GCX Questions]

Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

A. The DID number and extension are not listed in the DID or extension pools.
B. The DID number and extension are considered the same numbers and entered into the same phone.
C. The user does not have the proper license type, roles, and permissions.
D. The DID number and the extension do not have the same last 4 digits.

Show Suggested Answer

Suggested Answer: AC 🗳️

by rmelnik at Sept. 18, 2024, 4:30 p.m.

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suzcarrier

1 month, 3 weeks ago

Selected Answer: AC

If the user has both a DID number and extension, the DID number and extension are entered as different phones in the user’s Contact Information section in their profile. The DID number and extensions are considered different numbers and cannot be entered as the same phone. See Set your contact options. The DID number and extension are listed and defined in the DID or extension pools. The user has the proper license type, roles, and permissions. See Check a user’s permissions.

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txexams

4 months, 1 week ago

Selected Answer: BC

https://help.mypurecloud.com/faqs/why-is-a-user-not-receiving-calls-through-their-assigned-did-number-or-extension/

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