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Exam CIC-101-01 topic 1 question 27 discussion

Actual exam question from Genesys's CIC-101-01
Question #: 27
Topic #: 1
[All CIC-101-01 Questions]

You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.
What utility allows you to change the initial prompt?

  • A. Interaction Administrator
  • B. System Manager
  • C. Interaction Attendant
  • D. Interaction Center Business Manager
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Suggested Answer: C 🗳️
by johikepe at April 5, 2025, 1:56 p.m.

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