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Exam GCX-GCD topic 1 question 6 discussion

Actual exam question from Genesys's GCX-GCD
Question #: 6
Topic #: 1
[All GCX-GCD Questions]

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

  • A. Languages
  • B. Medians
  • C. Skills
  • D. Index Ratings
  • E. Knowledge levels
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Suggested Answer: A 🗳️
by eschber1 at May 15, 2025, 6:22 p.m.

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eschber1
1 month ago
Selected Answer: C
Shouldn't it be A & C? "Choose two"
upvoted 1 times
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