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B is a correct answer
Whether agents are active, inactive, or deleted does not impact metrics in reports and views based on queue metrics.
https://help.mypurecloud.com/faqs/how-do-active-inactive-and-deleted-users-affect-reports-and-performance-views/#:~:text=Whether%20agents%20are%20active%2C%20inactive,views%20based%20on%20queue%20metrics.
Whether agents are active, inactive, or deleted does not impact metrics in reports and views based on queue metrics
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Community vote distribution
A (35%)
C (25%)
B (20%)
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