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Exam Professional Google Workspace Administrator All Questions

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Exam Professional Google Workspace Administrator topic 1 question 53 discussion

Actual exam question from Google's Professional Google Workspace Administrator
Question #: 53
Topic #: 1
[All Professional Google Workspace Administrator Questions]

Your company has numerous locations throughout the world. Each of these locations has multiple office managers that field questions from employees through an email alias. Some questions have not been answered by an office manager. How can you create a system to assign conversations to different receptionists using Workspace?

  • A. Create a Google Groups Collaborative Inbox.
  • B. Use App Script to design a ticketing system that marks conversation ownership.
  • C. Contract with a third-party solution, such as ServiceNow.
  • D. Create Google Tasks and assign them to receptionists to address unanswered questions.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by zzzzzooooo at July 23, 2023, 10:09 a.m.

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klu23
Highly Voted 1 year, 9 months ago
Selected Answer: A
https://support.google.com/a/users/answer/10375787?hl=en#:~:text=Sign%20in%20to%20Google%20Groups,Groups%20features%2C%20select%20Collaborative%20Inbox
upvoted 5 times
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csavar
Most Recent 8 months ago
This definitely A
upvoted 1 times
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md111111
1 year ago
Option A may work, But why not Option B?
upvoted 2 times
JessiePiper
11 months, 1 week ago
For testing purposes, I think it is safe to assume we should go with the native Google solution. It's also a very easy solution that doesn't require any coding knowledge or maintenance. I think this is one where, although it may not be perfect, they are looking for the "best" answer.
upvoted 1 times
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virat_kohli
1 year, 5 months ago
Selected Answer: A
A. Create a Google Groups Collaborative Inbox.
upvoted 1 times
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ChizTheWhiz
1 year, 6 months ago
Selected Answer: A
Why would you do B if A (Collaborative Inbox) is existing and the features needed by the question is also there. So A.
upvoted 1 times
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bobsmith69
1 year, 8 months ago
Selected Answer: A
A, because B would be a custom development
upvoted 3 times
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userX100
1 year, 9 months ago
Selected Answer: A
"Using Workspace" the answer should be A, because B is a custom development.
upvoted 2 times
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Jane1234YIP
1 year, 9 months ago
Selected Answer: B
Option B would be the most appropriate way to create a system to assign conversations to different receptionists using Google Workspace.
upvoted 2 times
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Prosecute
1 year, 9 months ago
Selected Answer: B
B, appscript is more useful for a larger set of employees
upvoted 3 times
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zzzzzooooo
1 year, 9 months ago
Selected Answer: A
I guess A
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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