Exam Professional Google Workspace Administrator topic 1 question 53 discussion

Actual exam question from Google's Professional Google Workspace Administrator

Question #: 53
Topic #: 1

[All Professional Google Workspace Administrator Questions]

Your company has numerous locations throughout the world. Each of these locations has multiple office managers that field questions from employees through an email alias. Some questions have not been answered by an office manager. How can you create a system to assign conversations to different receptionists using Workspace?

A. Create a Google Groups Collaborative Inbox.
B. Use App Script to design a ticketing system that marks conversation ownership.
C. Contract with a third-party solution, such as ServiceNow.
D. Create Google Tasks and assign them to receptionists to address unanswered questions.

Show Suggested Answer

Suggested Answer: A 🗳️

by zzzzzooooo at July 23, 2023, 10:09 a.m.

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klu23

Highly Voted 2 years ago

Selected Answer: A

https://support.google.com/a/users/answer/10375787?hl=en#:~:text=Sign%20in%20to%20Google%20Groups,Groups%20features%2C%20select%20Collaborative%20Inbox

upvoted 5 times

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csavar

Most Recent 11 months, 1 week ago

This definitely A

upvoted 1 times

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md111111

1 year, 3 months ago

Option A may work, But why not Option B?

upvoted 2 times

JessiePiper

1 year, 2 months ago

For testing purposes, I think it is safe to assume we should go with the native Google solution. It's also a very easy solution that doesn't require any coding knowledge or maintenance. I think this is one where, although it may not be perfect, they are looking for the "best" answer.

upvoted 1 times

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