An organization is running critical workloads in production and requires a Google Cloud support service with fast response times and a dedicated Technical Account Manager. Which customer care service level should the organization choose?
C. Premium.
Google Cloud's Premium Support provides the highest level of service, offering fast response times, 24/7 access to support, and a dedicated Technical Account Manager (TAM). This support level is designed for organizations running critical workloads in production, where they require immediate assistance and personalized, proactive support from Google Cloud experts. This includes faster response times for incidents and dedicated guidance to optimize and manage cloud environments.
Why the other options are incorrect:
A. Enhanced: While Enhanced Support provides faster response times and a higher level of service than the Standard and Basic tiers, it does not include a dedicated Technical Account Manager (TAM). The TAM is a critical feature for the organization’s need for direct and personalized guidance, which is available only in the Premium tier.
B. Basic: Basic Support is the most minimal support level, offering limited assistance (mainly through online resources and community forums). It does not provide fast response times, 24/7 support, or access to a TAM. This option would not meet the organization’s need for fast response times and dedicated support.
D. Standard: Standard Support offers access to support during business hours with limited response times, but it does not include a dedicated TAM. This option provides more basic support compared to Enhanced and Premium, so it would not meet the organization's requirement for fast response and a dedicated TAM.
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