Exam Professional Collaboration Engineer topic 1 question 20 discussion

Actual exam question from Google's Professional Collaboration Engineer

Question #: 20
Topic #: 1

[All Professional Collaboration Engineer Questions]

The CEO of your company has indicated that messages from trusted contacts are being delivered to spam, and it is significantly affecting their work. The messages from these contacts have not always been classified as spam. Additionally, you recently configured SPF, DKIM, and DMARC for your domain. You have been tasked with troubleshooting the issue.
What two actions should you take? (Choose two.)

A. Obtain the message header and analyze using G Suite Toolbox.
B. Review the contents of the messages in Google Vault.
C. Set up a Gmail routing rule to whitelist the sender.
D. Conduct an Email log search to trace the message route.
E. Validate that your domain is not on the Spamhaus blacklist.

Show Suggested Answer

Suggested Answer: AC 🗳️

by priatampan at July 15, 2020, 8:29 a.m.

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jcloud965

3 years, 7 months ago

Selected Answer: AC

A will help to determine why the message is considered as Spam. and maybe C : it will prevent the sender to be considered as Spam again but it is not troubleshooting, it is solving the issue without knowing why it happens. B will allow to access all the email content, not only the header but you are not a human spam detector. D. Email log search will only tell you "Spam detected", no more information than with A. E is useless since it is an inbound issue.

upvoted 4 times

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mariusj

3 years, 7 months ago

The task is troubleshooting the issue, so you need to do actions in A and D. C is already a solution, and not an appropriate one since you can just add the sender to the Approved senders list.

upvoted 2 times

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ashrafh

3 years, 7 months ago

I don't think "A" is the right option as I check my own spam email in this Google workspace Toolbox. You can also check your own spam email and check from this link https://toolbox.googleapps.com/apps/messageheader/ So my answer is C and D

upvoted 1 times

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