Exam Professional Cloud DevOps Engineer topic 1 question 22 discussion

C is the answer

Ans: C Prepare Beforehand In addition to incident response training, it helps to prepare for an incident beforehand. Use the following tips and strategies to be better prepared. Decide on a communication channel Decide and agree on a communication channel (Slack, a phone bridge, IRC, HipChat, etc.) beforehand. Keep your audience informed Unless you acknowledge that an incident is happening and actively being addressed, people will automatically assume nothing is being done to resolve the issue. Similarly, if you forget to call off the response once the issue has been mitigated or resolved, people will assume the incident is ongoing. You can preempt this dynamic by keeping your audience informed throughout the incident with regular status updates. Having a prepared list of contacts (see the next tip) saves valuable time and ensures you don’t miss anyone. https://sre.google/workbook/incident-response/

Option C

Answer is C. When an incident occurs and you are on-call, it is important to act quickly and efficiently to minimize user impact. One of the first steps in incident management is to establish clear and efficient communication among the incident responders and leads. The incident commander (IC) should establish a communication channel, such as a conference call or chat room, where incident responders and leads can communicate with each other and update each other on the status of the incident and any mitigation efforts. This is essential for ensuring that all incident responders are aware of the current status and can coordinate their efforts effectively. Option A, Look for ways to mitigate user impact and deploy the mitigations to production, is also an important step but should be done in parallel with establishing a communication channel. Option B, Contact the affected service owners and update them on the status of the incident is also important but should be done during the incident management process. Option D, Start a postmortem, is important and should be done later once the incident is resolved.

Ans: C Exam passed and taken on 19/12/2022, 50/50 from this dump without buying the full access and looking for 'devops' word here: https://www.examtopics.com/discussions/google/1/

"The Ops lead works with the incident commander to respond to the incident by applying operational tools to the task at hand. The operations team should be the 'only' group modifying the system during an incident." Has to be C

based on my experience with daily incidents it should be C followed by A

C is correct answer

Correct answer is A

the correct Answer is A, i took a google training of this professional DevOps Engineer, the teacher said C communication channel is important, but the most of import thing is A. Look for ways to mitigate user impact and deploy the mitigations to production. solve the issue and reduce the impact of the users.

The correct answer is C

You are IC. https://sre.google/sre-book/managing-incidents/

In this case there are 3 different peoples. The mitigation is for the OL. The IC must coordinate and setup a living Incident State Document which is the the communication channel for the operational group

agree with rinkeshgala1: "mitigating the issue is not the job of Incident commander but of Operation Lead. Incident commander should setup common communication channel , so option C"

Ans A is a task for Operation Lead

A - Stop the impact to Production and end users ASAP.

I will pick C https://sre.google/sre-book/managing-incidents/ In Unmanaged Incidents exmple: on-call engineer Mary try to fix problem, but the technical task at hand was overwhelming. Poor Communication:other engineers who could have lent a hand in debugging or fixing the issue weren’t used effectively