Exam Professional Data Engineer topic 1 question 174 discussion

Actual exam question from Google's Professional Data Engineer

Question #: 174
Topic #: 1

[All Professional Data Engineer Questions]

You work for a large financial institution that is planning to use Dialogflow to create a chatbot for the company's mobile app. You have reviewed old chat logs and tagged each conversation for intent based on each customer's stated intention for contacting customer service. About 70% of customer requests are simple requests that are solved within 10 intents. The remaining 30% of inquiries require much longer, more complicated requests. Which intents should you automate first?

A. Automate the 10 intents that cover 70% of the requests so that live agents can handle more complicated requests.
B. Automate the more complicated requests first because those require more of the agents' time.
C. Automate a blend of the shortest and longest intents to be representative of all intents.
D. Automate intents in places where common words such as 'payment' appear only once so the software isn't confused.

Show Suggested Answer

Suggested Answer: A 🗳️

by AWSandeep at Sept. 4, 2022, 10:50 p.m.

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MaxNRG

12 months ago

Selected Answer: A

This is the best approach because it follows the Pareto principle (80/20 rule). By automating the most common 10 intents that address 70% of customer requests, you free up the live agents to focus their time and effort on the more complex 30% of requests that likely require human insight/judgement. Automating the simpler high-volume requests first allows the chatbot to handle those easily, efficiently routing only the trickier cases to agents. This makes the best use of automation for high-volume simple cases and human expertise for lower-volume complex issues.

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vamgcp

1 year, 4 months ago

Selected Answer: A

Option A : : By automating the intents that cover a significant majority (70%) of customer requests, you target the areas with the highest volume of interactions. This helps reduce the load on live agents, enabling them to focus on more complicated and time-consuming inquiries that require their expertise.

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Takshashila

1 year, 6 months ago

Selected Answer: A

A is the answer.

upvoted 1 times

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zellck

2 years ago

Selected Answer: A

A is the answer. https://cloud.google.com/dialogflow/cx/docs/concept/agent-design#build-iteratively If your agent will be large or complex, start by building a dialog that only addresses the top level requests. Once the basic structure is established, iterate on the conversation paths to ensure you're covering all of the possible routes an end-user may take.

upvoted 4 times

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SMASL

2 years, 3 months ago

Correct answer: A As it states in the documentation: "If your agent will be large or complex, start by building a dialog that only addresses the top level requests. Once the basic structure is established, iterate on the conversation paths to ensure you're covering all of the possible routes an end-user may take." (https://cloud.google.com/dialogflow/cx/docs/concept/agent-design#build-iteratively) Therefore, you should initally automate the 70 % of the requests that are simpler before automating the more complicated ones.

upvoted 4 times

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AWSandeep

2 years, 3 months ago

Selected Answer: A

A. Automate the 10 intents that cover 70% of the requests so that live agents can handle more complicated requests.

upvoted 1 times

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