Exam Professional Data Engineer topic 1 question 174 discussion

This is the best approach because it follows the Pareto principle (80/20 rule). By automating the most common 10 intents that address 70% of customer requests, you free up the live agents to focus their time and effort on the more complex 30% of requests that likely require human insight/judgement. Automating the simpler high-volume requests first allows the chatbot to handle those easily, efficiently routing only the trickier cases to agents. This makes the best use of automation for high-volume simple cases and human expertise for lower-volume complex issues.

Option A : : By automating the intents that cover a significant majority (70%) of customer requests, you target the areas with the highest volume of interactions. This helps reduce the load on live agents, enabling them to focus on more complicated and time-consuming inquiries that require their expertise.

A is the answer.

A is the answer. https://cloud.google.com/dialogflow/cx/docs/concept/agent-design#build-iteratively If your agent will be large or complex, start by building a dialog that only addresses the top level requests. Once the basic structure is established, iterate on the conversation paths to ensure you're covering all of the possible routes an end-user may take.

Correct answer: A As it states in the documentation: "If your agent will be large or complex, start by building a dialog that only addresses the top level requests. Once the basic structure is established, iterate on the conversation paths to ensure you're covering all of the possible routes an end-user may take." (https://cloud.google.com/dialogflow/cx/docs/concept/agent-design#build-iteratively) Therefore, you should initally automate the 70 % of the requests that are simpler before automating the more complicated ones.

A. Automate the 10 intents that cover 70% of the requests so that live agents can handle more complicated requests.