Exam Professional Google Workspace Administrator All Questions

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Exam Professional Google Workspace Administrator topic 1 question 26 discussion

Actual exam question from Google's Professional Google Workspace Administrator

Question #: 26
Topic #: 1

[All Professional Google Workspace Administrator Questions]

An end user informs you that they are having issues receiving mail from a specific sender that is external to your organization. You believe the issue may be caused by the external entity’s SPF record being incorrectly configured. Which troubleshooting step allows you to examine the full message headers for the offending message to determine why the messages are not being delivered?

A. Use the Postmaster Tools API to pull the message headers.
B. Use the Email Log Search to directly review the message headers.
C. Use the Security Investigation Tool to review the message headers.
D. Perform an SPF record check on the domain to determine whether their SPF record is valid.

Show Suggested Answer

Suggested Answer: C 🗳️

by jitu028 at Nov. 27, 2022, 4:37 p.m.

Comments

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clintdenis

5 months, 1 week ago

Selected Answer: C

Security Investigation Tool

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qtDirk

8 months, 3 weeks ago

C - in the email log search you only get Message details and recipient details. On the investigation tool you get the Raw Headers.

upvoted 1 times

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Nico282

1 year, 1 month ago

Selected Answer: C

The Security investigation Tool shows the full message headers, including SPF, DKIM and DMARC. Checked on the Admin console.

upvoted 1 times

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virat_kohli

1 year, 2 months ago

Selected Answer: C

C. Use the Security Investigation Tool to review the message headers.

upvoted 1 times

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jcloud965

1 year, 3 months ago

Selected Answer: C

Email Log Search doesn't include the headers. The investigation tool allows you to have a look at an entire message including headers. Correct answer is C.

upvoted 1 times

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amministrazione

1 year, 4 months ago

B. Use the Email Log Search to directly review the message headers.

upvoted 1 times

jcloud965

1 year, 3 months ago

Email Log Search doesn't include the headers

upvoted 1 times

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danaracena

1 year, 6 months ago

Selected Answer: D

Is D ... dont get me wrong. That is not the solution. But the question states that as Admin you are already thinking that the problem was con SPF ... In that line, the most obvious first step (if we are thinking that) is to check on SPF

upvoted 1 times

azsamtuk

1 year, 3 months ago

The question states exactly: "Which troubleshooting step allows you to examine the full message headers..."

upvoted 2 times

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jaxclain

2 years, 1 month ago

Selected Answer: C

Also agree with C, you can view the Message Header, the other 3 options will not show the Message Header and that's the priority on this question. Also Google Vault but is not on this list.

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RAZKZ

2 years, 1 month ago

Can someone explain why it's not D? Also, do we even know it reached our servers?

upvoted 3 times

jaxclain

2 years, 1 month ago

lol the question says: "Which troubleshooting step allows you to examine the full message headers for the offending message to determine why the messages are not being delivered?". So yes, the only viable option is C, I was a GW Admin / Deployment specialist for almost 7-8 years so I am 100% sure the Investigation tool will show the message header lol

upvoted 3 times

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certificationDJJ

2 years, 2 months ago

Selected Answer: C

Reason: the log search will only see the disposition of the email (who sent it, received it, reason for refusing delivery, IP. It does not show the message header.

upvoted 3 times

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RJRF503

2 years, 2 months ago

Selected Answer: C

The question says to review Full message header. Email log search doesn't allow you to see full message header. Security tool does this https://support.google.com/a/answer/9300435?hl=en#zippy=%2Cstep-view-the-email-message-and-take-action%2Cstep-provide-justification-to-view-messages%2Cstep-get-started-with-your-investigation

upvoted 4 times

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jitu028

2 years, 2 months ago

Selected Answer: B

Correct answer is B https://support.google.com/a/answer/7513679?hl=en

upvoted 2 times

RAZKZ

2 years, 1 month ago

Aren't we not even receiving the mail? how would you search for it on our side in the admin console?

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certificationDJJ

2 years, 2 months ago

Wrong! Correct is the alternative C: Reason: the log search will only see the disposition of the email (who sent it, received it, reason for refusing delivery, IP. It does not show the message header.

upvoted 2 times

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