Exam SPHR topic 3 question 82 discussion

Actual exam question from HRCI's SPHR

Question #: 82
Topic #: 3

Your organization is implementing the balanced scorecard approach to measuring organizational success. In this balanced scorecard method there are four perspectives you'll consider. Which one of the following are the correct four perspectives of the balanced score method?

A. Education, Organizational, Development, and Financial
B. Learning and growth, Management, Customer, and Security
C. Learning and growth, Business process, Customer, and Financial
D. Developmental, Goals, Satisfaction, and Capital

Show Suggested Answer

Suggested Answer: C 🗳️
Answer option C is correct.
The balance scorecard uses four perspectives as follows: Learning and growth, Business process, Customer, and Financial.
Answer option A is incorrect. These are not the correct definitions of the balanced score method.
Answer option D is incorrect. These are not the correct definitions of the balanced score method.
Answer option B is incorrect. These are not the correct definitions of the balanced score method.
HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.
Chapter: Business Management and Strategy
Objective: HR Metrics: Measuring Results

by pekata at April 5, 2025, 8:02 p.m.

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