Metrics are quantitative measures that help evaluate the performance and effectiveness of a privacy program. However, collecting too many metrics can be overwhelming, confusing, and costly. Therefore, a privacy professional should start with a few key metrics that are relevant, meaningful, actionable, and aligned with the organization’s privacy goals and priorities.
“Start with a limited number of well-defined, meaningful metrics that align with program goals. Avoid overwhelming the process early on.”
(Chapter 7 – Program Performance & Metrics)
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