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Exam IIA-CIA-Part3 topic 2 question 7 discussion

Actual exam question from IIA's IIA-CIA-Part3
Question #: 7
Topic #: 2
[All IIA-CIA-Part3 Questions]

Which of the following responsibilities would ordinarily fall under the help desk function of an organization?

  • A. Maintenance service items such as production support.
  • B. Management of infrastructure services, including network management.
  • C. Physical hosting of mainframes and distributed servers.
  • D. End-to-end security architecture design.
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Suggested Answer: A 🗳️

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Domiii
1 year, 1 month ago
The responsibility that would ordinarily fall under the help desk function of an organization would be: A. Maintenance service items such as production support. The help desk function typically handles user support and provides assistance to users who have technical issues or questions. This includes tasks such as troubleshooting software and hardware problems, providing technical guidance, resolving user inquiries, and assisting with software installations and configurations. Maintenance service items, such as providing production support, would typically be within the scope of the help desk function.
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