Exam IIA-CIA-Part1 topic 1 question 14 discussion

Actual exam question from IIA's IIA-CIA-Part1

Question #: 14
Topic #: 1

An auditor plans to analyze customer satisfaction, including. (1) customer complaints recorded by the customer service department during the last three months;
(2) merchandise returned in the last three months; and (3) responses to a survey of customers who made purchases in the last three months.
Which of the following statements regarding this audit approach is correct?

A. Although useful, such an analysis does not address any risk factors.
B. The survey would not consider customers who did not make purchases in the last three months.
C. Steps 1 and 2 of the analysis are not necessary or cost-effective if the customer survey is comprehensive.
D. Analysis of three months' activity would not evaluate customer satisfaction.

Show Suggested Answer

Suggested Answer: B 🗳️

by Brad626 at Oct. 30, 2020, 2:43 a.m.

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AsadKhalid

1 year, 2 months ago

In my opinion, quantum to measure customer satisfaction is not justified with objective.

upvoted 1 times

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Brad626

2 years, 3 months ago

None of the following provide assurance that the complaints, returns, and survey responses pertain to purchases made within the past three months ONLY: (1) Customer complaints recorded by the customer service department during the last three months - those complaints could be related for purchases made more than three months ago. (2) Merchandise returned in the last three months - the items could have been purchased more than three months ago ; and (3) Responses to a survey of customers who made purchases in the last three months - customers could respond to the survey about purchases they made more than three months ago.

upvoted 2 times

Maryxxx

1 year, 7 months ago

that means answer B isnt correct?

upvoted 1 times

John1237

8 months, 3 weeks ago

It is just written... Responses to a SURVEY of customers who made purchases in the LAST THREE MONTHS.

upvoted 1 times

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