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Exam IIA-CIA-Part1 topic 1 question 14 discussion

Actual exam question from IIA's IIA-CIA-Part1
Question #: 14
Topic #: 1
[All IIA-CIA-Part1 Questions]

An auditor plans to analyze customer satisfaction, including. (1) customer complaints recorded by the customer service department during the last three months;
(2) merchandise returned in the last three months; and (3) responses to a survey of customers who made purchases in the last three months.
Which of the following statements regarding this audit approach is correct?

  • A. Although useful, such an analysis does not address any risk factors.
  • B. The survey would not consider customers who did not make purchases in the last three months.
  • C. Steps 1 and 2 of the analysis are not necessary or cost-effective if the customer survey is comprehensive.
  • D. Analysis of three months' activity would not evaluate customer satisfaction.
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by Brad626 at Oct. 30, 2020, 2:43 a.m.

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AsadKhalid
2 years, 4 months ago
In my opinion, quantum to measure customer satisfaction is not justified with objective.
upvoted 1 times
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Brad626
3 years, 5 months ago
None of the following provide assurance that the complaints, returns, and survey responses pertain to purchases made within the past three months ONLY: (1) Customer complaints recorded by the customer service department during the last three months - those complaints could be related for purchases made more than three months ago. (2) Merchandise returned in the last three months - the items could have been purchased more than three months ago ; and (3) Responses to a survey of customers who made purchases in the last three months - customers could respond to the survey about purchases they made more than three months ago.
upvoted 2 times
Maryxxx
2 years, 10 months ago
that means answer B isnt correct?
upvoted 1 times
John1237
1 year, 11 months ago
It is just written... Responses to a SURVEY of customers who made purchases in the LAST THREE MONTHS.
upvoted 1 times
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C (25%)
B (20%)
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