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Exam CBAP topic 1 question 24 discussion

Actual exam question from IIBA's CBAP
Question #: 24
Topic #: 1
[All CBAP Questions]

You are the business analyst for your organization. Gary and Janet, two key stakeholders in the project, are in disagreement over a requirement for the type of software to be installed on the server your solution calls for.
What must happen in this instance before formal approval can be offered?

  • A. The conflict will need to be resolved through research, resolution, or through a third-party mediation.
  • B. Gary and Janet will need to determine who has seniority in the company to determine which requirement takes precedence.
  • C. The conflict will need to be removed from the solution scope until Gary and Janet come to a solution.
  • D. The business analyst will need to make a decision on which requirement is most appropriate.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by rmr29 at Oct. 11, 2023, 10:13 p.m.

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Farooq_95
2 weeks, 2 days ago
Selected Answer: A
Conflict between key stakeholders need to be resolved before formal approval. As per BABOK v3 5.5.4.2, to maintain stakeholder support for the solution, consensus among stakeholders is usually sought prior to requesting approval of requirements. Stakeholder groups frequently have varying points of view and conflicting priorities. A conflict may arise among stakeholders as a result of different interpretations of requirements or designs and conflicting values placed on them. The business analyst facilitates communication between stakeholders in areas of conflict so that each group has an improved appreciation for the needs of the others. Conflict resolution and issue management may occur quite often, as the business analyst is reviewing requirements and designs, and aiming to secure sign-off
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rmr29
6 months, 3 weeks ago
Item Tracking: used to ensure that any problems or issues identified during verification are managed and resolved. 10.26
upvoted 1 times
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