A project aiming at improving an organization's Net Promoter Score is nearing completion. The business analyst (BA) and stakeholders are evaluating ways to measure the performance of the solution. Which technique may be employed?
Market analysis involves researching customers in order to determine the
products and services that they need or want, the factors that influence their
decisions to purchase, and the competitors that exist in the market. The objective
of market analysis is to acquire this information in order to support the various
decision-making processes within an organization. Market analysis can also help
determine when to exit a market. It may be used to determine if partnering,
merging, or divesting are viable alternatives for an enterprise.
A focus group is a means to elicit ideas and opinions about a specific product,
service, or opportunity in an interactive group environment. The participants,
guided by a moderator, share their impressions, preferences, and needs.
Market analysis involves researching customers in order to determine the
products and services that they need or want, the factors that influence their
decisions to purchase, and the competitors that exist in the market. The objective
of market analysis is to acquire this information in order to support the various
decision-making processes within an organization. Market analysis can also help
determine when to exit a market. It may be used to determine if partnering,
merging, or divesting are viable alternatives for an enterprise.
A focus group is a means to elicit ideas and opinions about a specific product,
service, or opportunity in an interactive group environment. The participants,
guided by a moderator, share their impressions, preferences, and needs.
C. Focus groups.
This aligns with the BABOK® Guide (refer to Section 10.40: Focus Groups), which identifies focus groups as a technique for gathering feedback from stakeholders and customers to evaluate solution performance.
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