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Exam CCBA topic 1 question 57 discussion

Actual exam question from IIBA's CCBA
Question #: 57
Topic #: 1
[All CCBA Questions]

Business needs do not always originate from the business analyst or from business owners. There are several stakeholders which may identify or contribute to the identification of a business need. Which one of the following stakeholders are most likely to have the most direct awareness of problems that could lead to a business need?

  • A. End users
  • B. Business analysts
  • C. Project managers
  • D. Functional managers
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Suggested Answer: Answer: C is incorrect. Project managers may be aware of business needs, but they aren't the most likely stakeholders. 🗳️
End users of a system are the stakeholders that are to have the most direct awareness of problems. The end users typically represent the largest group of stakeholders and are closest to the applications, services, and facilities where business needs may be represented.
by keyss at Nov. 1, 2024, 12:33 p.m.

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teletee
1 month, 2 weeks ago
Selected Answer: A
End users interact directly with the organization’s systems, processes, or products daily. They experience inefficiencies, defects, or challenges firsthand, making them most directly aware of operational problems that could trigger a business need. Their feedback is critical for identifying pain points and opportunities for improvement. BABOK Reference (Chapter 2: Business Analysis Planning and Monitoring - Stakeholder Analysis): End users are highlighted as key stakeholders who provide insights into practical challenges and requirements, as they are closest to the operational realities of the solution.
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keyss
6 months, 1 week ago
Selected Answer: A
A. End users
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