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Exam CBAP topic 1 question 485 discussion

Actual exam question from IIBA's CBAP
Question #: 485
Topic #: 1
[All CBAP Questions]

An automobile manufacturer is undertaking a project intended to modify or replace the company's current timekeeping system. Negative employee reaction to change follows as word of the proposed solution spreads throughout the company. What could a business analyst (BA) do to prevent or reduce employee discontent?

  • A. Relay upper management support to stakeholders
  • B. Record negative employee reaction as a project risk
  • C. Propose cultural changes for the organization
  • D. Report potential sources of dissent to management
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by siliconvalleykam at Jan. 12, 2021, 7:25 p.m.

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siliconvalleykam
Highly Voted 3 years, 3 months ago
The question is asking what could BA do to PREVENT? hence we should propose C. Propose cultural changes for the organization
upvoted 5 times
Qualms
3 years, 1 month ago
No cultural assessments have been performed. There is no basis for proposing cultural changes because of perceived resistance to upcoming change. The question says to PREVENT or REDUCE, the right answer is Option B. The BA has to treat the concern of the stakeholders as a risk and determine the right mitigation strategies to address the concern to ensure that the changes are accepted. See Item 1 in Figure 10.38.1 in BABOK.
upvoted 15 times
NickMane
2 years, 7 months ago
best reasoning yet, B)
upvoted 1 times
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Rabbitsfoot
Most Recent 1 month ago
Selected Answer: B
What Qualms said... best explanation.
upvoted 1 times
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Silvamania
1 year, 8 months ago
The right answer is C .BABOK 8.4.4.1 The enterprise culture assessment evaluates the extent to which the culture can accept a solution. If cultural adjustments are needed to support the solution, the assessment is used to judge the enterprise’s ability and willingness to adapt to these cultural changes. Business analysts also evaluate internal and external stakeholders to: • gauge understanding and acceptance of the solution, • assess perception of value and benefit from the solution, and • determine what communication activities are needed to ensure awareness and understanding of the solution.
upvoted 1 times
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binu801
2 years, 8 months ago
c is ruled out as cultural change is a long-term thing and not an immediate solution. Also, B is not most appropriate as it's just a passive response, BA has to take more responsibilities. A is also ruled out for similar reason. Hence answer is D
upvoted 1 times
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Kajol_2021
3 years ago
ANSWER: B (-ve attitude of stakeholders are considered as risk and preventative action can be taken by BA)
upvoted 3 times
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C (25%)
B (20%)
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