Exam CBAP topic 1 question 488 discussion

B - Current State, as : The purpose of Analyze Current State is to understand the reasons why an enterprise needs to change some aspect of how it operates and what would be directly or indirectly affected by the change. p 103

C. Organizational Modelling 8.5.6 Recommend Actions to Increase Solution Value Techniques• Organizational Modelling: used to demonstrate potential change within the organization's structure. 8.5.6 eliminates C and D as options.

Organizational Modelling is a technique described in BABOK v3, Section 10.29, and it is used to: "Define roles, responsibilities, and reporting relationships within an enterprise, and align those structures with the enterprise goals.

Answer is C- • Organizational Modelling: It is the only technique on the list mentioned under "Recommend Actions to Increase Solution Value". 8.5.6 Techniques • Organizational Modelling: used to demonstrate potential change within the organization's structure.

Current state description is correct. As per BABOK v3 6.1.1, The purpose of Analyze Current State is to understand the reasons why an enterprise needs to change some aspect of how it operates and what would be directly or indirectly affected by the change. Other mentioned options may be used as part of current state description.

Given the nature of the problem described—redundancy in the process for first contact resolution for customer issues—the most appropriate technique to highlight the required changes to the structure is: C. Organizational modelling Organizational modelling involves creating visual representations of the roles, responsibilities, reporting structures, and workflows within an organization. By using this technique, the business analyst can visually depict the current structure with its redundancy and propose changes to streamline the process, such as consolidating the handling of customer issues under a single point of contact. This helps stakeholders understand the necessary changes to the organizational structure more clearly.

Organizational Modelling

Babok 6.1.2 Answer is B The current state is explored in just enough detail to validate the need for a change and/or the change strategy. Understanding the current state of the enterprise prior to the change is necessary to identify what will need to change to achieve a desired future state and how the effect of the change will be assessed

8.5.6 Organizational Modelling: used to demonstrate potential change within the organization's structure.

business capability analysis

B. Current state description

C. Organizational modelling