If you read the question carefully, observation part is already done. It says that 'you notice'. So here it is asking what's your recommendation based on this observation.

option A should not be the right answer, one must understand first why its being done in this way. even after Automating , it will still remain inefficient, may be the process needs revamp or elimination

Option A suggests addressing the inefficiencies observed by automating manual tasks or streamlining processes through technology solutions. It involves identifying opportunities for automation to improve efficiency and reduce redundant activities.

Keywords: 'you notice' so observation is done. Then you'll look at increasing efficiencies - A.

Answer B is correct because the question says that BA noticed some inefficiencies and it is now time to understand the details of the inefficiencies via interviewing stakeholders (i.e., perform RCA through active observation) so that correct solution can be explored and implemented. A is incorrect because automation does guarantee to address noticed inefficiencies. C is incorrect because addressing non-functional requirements will only ensure that solution meet specific conditions, not addressing the inefficiencies mentioned in question D is also incorrect because passive observation does not assist gathering exact details of inefficiencies.

The answer is B. Its logical, the process was noticed but not actively involved. There is need to be involved to get more details.

not sure if automation is the right solution rather I would say process should be cleaned up and simplified by removing duplicates . So B may be the right answer

Good point..I concur it is A

I think b