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Exam CBAP topic 1 question 51 discussion

Actual exam question from IIBA's CBAP

Question #: 51
Topic #: 1

You are hosting a collection of stakeholders from across the organization to identify the ideas and attitudes about your company's help desk. You want the stakeholders to honestly share their opinions about the help desk service so you can identify problems, solutions, and take actions to improve the service.
What type of requirements elicitation activity is this?

A. Stakeholder analysis
B. Focus groups
C. Workshop
D. Root cause analysis

Show Suggested Answer

Suggested Answer: B 🗳️

by binu801 at July 11, 2021, 10:57 a.m.

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Nobita135

6 months, 1 week ago

Selected Answer: B

A focus group is a facilitated discussion involving a diverse group of stakeholders who share their opinions, experiences, and attitudes on a specific topic—in this case, the company’s help desk service. The primary goal is to gather honest feedback, identify problems, and explore potential solutions through open dialogue. This aligns perfectly with the activity described.

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Rabbitsfoot

1 year, 2 months ago

Selected Answer: B

Focus group - they're discussing a specific topic.

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Typhat

1 year, 4 months ago

Selected Answer: A

A focus group is a means to elicit ideas and opinions about a specific product, service, or opportunity in an interactive group environment (BABOK v3 Page 279)

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rmr29

1 year, 8 months ago

Keyword : identify the ideas and attitudes. Answer: Focus Group

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Tyad1

1 year, 8 months ago

I choose C - Workshop According to BABOK v3 pg64 The keyword for me is HOSTING..... •Focus Groups: used to identify and understand ideas and attitudes from a group. •Workshops: used to elicit business analysis information, including information about customers, products, work practices, and attitudes, from a group of people in a collaborative, facilitated way.

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Tyad1

1 year, 8 months ago

I choose C - Workshop According to BABOK v3 pg64 •Focus Groups: used to identify and understand ideas and attitudes from a group. •Workshops: used to elicit business analysis information, including information about customers, products, work practices, and attitudes, from a group of people in a collaborative, facilitated way.

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Dillon91

2 years, 7 months ago

Purpose-pg 279 A focus group is a means to elicit ideas and opinions about a specific product, service, or opportunity in an interactive group environment. The participants, guided by a moderator, share their impressions, preferences, and needs

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Nekdre

3 years, 4 months ago

Focus group is also for pre qualified people

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binu801

3 years, 11 months ago

why focus group and not workshop

upvoted 2 times

NickMane

3 years, 9 months ago

Babok: 10.21 - A focus group is a means to elicit ideas and opinions about a specific product, service, or opportunity in an interactive group environment. The participants, guided by a moderator, share their impressions, preferences, and needs. Babok 10.50 - Workshops bring stakeholders together in order to collaborate on achieving a predefined goal So correct answer is Focus group

upvoted 13 times

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