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Exam CBAP topic 1 question 81 discussion

Actual exam question from IIBA's CBAP
Question #: 81
Topic #: 1
[All CBAP Questions]

You are the business analyst for your organization. A customer has approached your organization and is requesting that your company create new software for them that will help them collect customer information.
In regard to enterprise analysis this business needs stems from which one of the following need generation approaches?

  • A. Bottom-up
  • B. External drivers
  • C. Middle management
  • D. Top-down
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Suggested Answer: B 🗳️
by MFZZ at Feb. 14, 2022, 7:02 a.m.

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Nobita135
4 months, 3 weeks ago
Selected Answer: B
The correct answer is: B. External drivers Explanation: When a business need originates from a customer request or external market demand, it is categorized as being driven by external drivers. In this scenario, the customer’s request for new software to collect customer information represents an externally driven business need. Here’s a quick explanation of the other options: • A. Bottom-up: Refers to needs generated from operational-level issues or suggestions (e.g., employees identifying inefficiencies in current systems). • C. Middle management: Refers to needs originating from mid-level managers, often tied to improving team or departmental performance. • D. Top-down: Refers to needs identified by executive leadership, typically aligned with strategic goals or organizational direction. In this case, the source of the need is clearly external to the organization, making B. External drivers the correct choice.
upvoted 3 times
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Fadj
10 months, 3 weeks ago
Strategy Analysis KA, Business Needs
upvoted 1 times
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Uloaku
10 months, 3 weeks ago
From external drivers: customer demand or business competition in the marketplace. BABOK 105
upvoted 1 times
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