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Exam CGEIT topic 1 question 64 discussion

Actual exam question from Isaca's CGEIT
Question #: 64
Topic #: 1
[All CGEIT Questions]

An enterprise has decided to use third-party software for a business process which is hosted and supported by the same third party. The BEST way to provide quality of service oversight would be to establish a process:

  • A. to qualify service providers.
  • B. for enterprise architecture updates.
  • C. for robust change management.
  • D. for periodic service provider audits.
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Suggested Answer: A 🗳️

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shiowbah
9 months, 4 weeks ago
D. for periodic service provider audits.
upvoted 2 times
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SuperMax
10 months, 1 week ago
Selected Answer: D
D. for periodic service provider audits. Establishing a process for periodic service provider audits is the best way to provide quality of service oversight when using third-party software hosted and supported by the same third party. These audits allow the enterprise to assess the performance, compliance, security, and adherence to service level agreements (SLAs) by the third-party service provider. By conducting regular audits, the enterprise can ensure that the third-party service provider continues to meet the required standards and address any issues or discrepancies promptly. This approach provides proactive oversight and helps maintain the desired level of quality of service.
upvoted 2 times
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Sathish5
1 year ago
Agree answer should be D. Who is the genius who is providing these answers in the first place?
upvoted 3 times
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Frank1480
1 year, 7 months ago
he BEST way to provide quality of service oversight for the third-party software hosted and supported by the same third party would be to establish a process: D. for periodic service provider audits. Here's why: Periodic service provider audits: Conducting regular audits of the service provider helps ensure that they are meeting the agreed-upon service levels, delivering the expected quality of service, and complying with contractual obligations. These audits can assess factors such as performance, security, availability, data protection, and overall service delivery. By conducting periodic audits, the enterprise can actively monitor and evaluate the service provider's performance, identify any areas of concern or non-compliance, and take appropriate actions to address them. This process enables quality of service oversight and helps maintain a strong level of control and accountability.
upvoted 3 times
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