C. Sustained financial loss
The impact of business interruptions caused by an IT service outage is best measured by the sustained financial loss experienced by the organization. While the other factors mentioned, such as the duration of the service outage, the cost of remediation efforts, and the average time to recovery, are important metrics to consider, the ultimate measure of impact is how the outage affects the organization's financial performance over time.
C in my opinion:
While the duration of service outage (option A), cost of remediation efforts (option B), and average time to recovery (option D) are important metrics for measuring the impact of IT service outages, they do not capture the full extent of the business impact of such outages. Sustained financial loss is a more comprehensive measure as it takes into account the direct and indirect costs incurred as a result of the outage, including lost revenue, missed business opportunities, and reputational damage. This metric helps organizations to understand the true cost of an IT service outage and to prioritize efforts to minimize the risk of future outages.
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