Which of the following key performance indicators (KPIs) would BEST measure the risk of a service outage when using a Software as a Service (SaaS) vendor?
A.
Frequency and number of new software releases
B.
Frequency of business continuity plan (BCP) testing
C.
Frequency and duration of unplanned downtime
D.
Number of IT support staff available after business hours
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CbtL
8 months, 1 week ago